Shipping Policy

We are able to ship to a number of destinations, and the options available to you depend on where you are. Tell us your delivery city and country in your order request and we will confirm what we can offer.

Delivery timing depends on the destination and the carrier, so we confirm an estimate with you when we confirm the order rather than quoting one in advance.

Any estimate we give is exactly that. It is not a guaranteed delivery date.

Shipping is quoted per order, based on destination, weight and the service used. The cost is set out in your order confirmation before anything is agreed, so you will never be asked to accept a charge you have not seen.

Where the service used provides tracking, we send the details by email once the order is dispatched.

Some things are outside our control, among them:

• Customs clearance and any duties or taxes applied on import.
• Carrier delays, severe weather and other disruption.
• Public holidays in the destination country.
• Failed delivery attempts where no one is available to receive the parcel.

Where an order is held up, we will tell you as soon as we know and keep you posted.

Please check the delivery details you give us. An address that is incomplete or incorrect can delay an order or cause it to be returned, and any cost of redelivery may be passed on. If you spot a mistake, write to us straight away — we can usually correct it before dispatch.

If your order arrives damaged, or does not arrive at all, tell us as soon as you can and keep the packaging where there is any. We will investigate with the carrier and put it right. Our returns and refunds policy sets out what happens next.

Questions about shipping can go to info@inyva.shop, or to the phone number on our contact page.